Returns & Exchanges

At Solawave, we want you to be completely satisfied with your skincare journey. If you are not happy with your results, we offer a 60-day money-back guarantee on all devices and topical products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure a smooth transit back to our facility.

• 3.
  Pack Your Items

  Securely place your device and any accessories in the original packaging to prevent damage during shipping.

• 4.
  Receive Your Refund

  After we receive and inspect your return, your refund will be processed back to your original payment method within 5-10 business days.